Jira Service Management

{"xsrfToken":"cb088f275441dff0c213415e38226c38dee056d3_lout","branding":{"id":"4","key":"fin","name":"Module Financement","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ee6825a2-d610-4bbb-af13-fb1a246e1b3a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMzliYjhkYy00MjA0LTRjODUtODVlZS01YjNiOWM1YjhhMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVlNjgyNWEyLWQ2MTAtNGJiYi1hZjEzLWZiMWEyNDZlMWIzYSI6WyJyZWFkIl19LCJleHAiOjE3NDUxMDU3MjUsIm5iZiI6MTc0NTEwNTEyNX0.dLXJyT7LLaXBDgv1sSen3tddjJjx_qhNUWcOXvcAaAI&client=339bb8dc-4204-4c85-85ee-5b3b9c5b8a34&mode=fit","logoId":"ee6825a2-d610-4bbb-af13-fb1a246e1b3a","isLogoAvailable":true,"helpCenterTitle":"Bienvenue dans Centre de support SIAP","sharedPortalName":"Centre de support SIAP","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"anglais (États-Unis)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support SIAP","sharedPortalName":"Centre de support SIAP","localeDisplayName":"français (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"fin","projectId":10003,"serviceDeskId":4,"name":"Module Financement","description":"Bienvenue ! Vous pouvez soumettre une demande concernant le financement dans SIAP à l'aide des options proposées selon votre profil.","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"110","name":"Droit d'accès à mes données personnelles (RGPD)","descriptionHtml":"","callToAction":"Droit d'accès à mes données personnelles (RGPD)","introHtml":"","icon":10506,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[13,11],"key":""},{"id":"34","name":"Je n’arrive pas à me connecter / j’ai un problème d’habilitation","descriptionHtml":"","callToAction":"Je n’arrive pas à me connecter / j’ai un problème d’habilitation","introHtml":"","icon":10518,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[11],"key":""},{"id":"41","name":"Je n’arrive pas à me connecter / j’ai un problème d’habilitation","descriptionHtml":"","callToAction":"Je n’arrive pas à me connecter / j’ai un problème d’habilitation","introHtml":"","icon":10518,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[13],"key":""},{"id":"38","name":"Je recherche de l’aide pour me former","descriptionHtml":"","callToAction":"Je recherche de l’aide pour me former","introHtml":"","icon":10516,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[11],"key":""},{"id":"43","name":"Je recherche de l’aide pour me former","descriptionHtml":"","callToAction":"Je recherche de l’aide pour me former","introHtml":"","icon":10516,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[13],"key":""},{"id":"44","name":"Je rencontre un problème de reprise de données GALION","descriptionHtml":"","callToAction":"Je rencontre un problème de reprise de données GALION","introHtml":"","icon":10532,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[13],"key":""},{"id":"36","name":"Je rencontre un problème de reprise de données GALION","descriptionHtml":"","callToAction":"Je rencontre un problème de reprise de données GALION","introHtml":"","icon":10532,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[11],"key":""},{"id":"92","name":"Je signale un changement concernant mon SIREN, ma raison sociale, une fusion, …","descriptionHtml":"","callToAction":"Je signale un changement concernant mon SIREN, ma raison sociale, une fusion, …","introHtml":"","icon":10524,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[11],"key":""},{"id":"91","name":"Je signale un changement concernant un maître d'ouvrage","descriptionHtml":"","callToAction":"Je signale un changement concernant un maître d'ouvrage","introHtml":"","icon":10524,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[13],"key":""},{"id":"39","name":"Je veux exprimer un nouveau besoin (suggestion, évolution …)","descriptionHtml":"","callToAction":"Je veux exprimer un nouveau besoin (suggestion, évolution …)","introHtml":"","icon":10535,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[11],"key":""},{"id":"45","name":"Je veux exprimer un nouveau besoin (suggestion, évolution …)","descriptionHtml":"","callToAction":"Je veux exprimer un nouveau besoin (suggestion, évolution …)","introHtml":"","icon":10535,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[13],"key":""},{"id":"46","name":"Je veux poser une question métier","descriptionHtml":"","callToAction":"Je veux poser une question métier","introHtml":"","icon":10491,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[13],"key":""},{"id":"37","name":"Je veux poser une question métier","descriptionHtml":"","callToAction":"Je veux poser une question métier","introHtml":"","icon":10491,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[11],"key":""},{"id":"40","name":"Je veux signaler une anomalie sur une opération","descriptionHtml":"","callToAction":"Je veux signaler une anomalie sur une opération","introHtml":"","icon":10521,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[11],"key":""},{"id":"42","name":"Je veux signaler une anomalie sur une opération","descriptionHtml":"","callToAction":"Je veux signaler une anomalie sur une opération","introHtml":"","icon":10521,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[13],"key":""},{"id":"47","name":"J’ai besoin d’un conseil d'utilisation","descriptionHtml":"","callToAction":"J’ai besoin d’un conseil d'utilisation","introHtml":"","icon":10525,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[13],"key":""},{"id":"35","name":"J’ai besoin d’un conseil d'utilisation","descriptionHtml":"","callToAction":"J’ai besoin d’un conseil d'utilisation","introHtml":"","icon":10525,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[11],"key":""},{"id":"23","name":"Demande envoyée par e-mail","descriptionHtml":"","callToAction":"Demande envoyée par e-mail","introHtml":"Demande reçue de la part de votre canal dassistance de messagerie.","icon":10527,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Je suis un bailleur"},{"id":13,"name":"Je suis un instructeur"}],"orderMapping":{"11":[92,34,35,36,40,37,38,39,110],"13":[91,47,46,45,44,43,42,41,110],"12":[39]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"713d8319-5362-343f-a94b-17aa46561200","appLinkName":"","appLinkUrl":"","spaceKey":"ABDCS","spaceName":"Accueil Base de connaissance SIAP Logement","spaceUrl":"","isServer":false},"labels":[],"projectKey":"FIN","serviceDeskId":4,"kbLinkDomainURLs":["https://siap-logement.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FIN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMzliYjhkYy00MjA0LTRjODUtODVlZS01YjNiOWM1YjhhMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUxMDYzMjUsIm5iZiI6MTc0NTEwNTEyNX0.vlnoTRm2vQgUrTWEXiq8P-5g5d_wN2zo0UXbOaJUuIE","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"339bb8dc-4204-4c85-85ee-5b3b9c5b8a34","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":34,"projectId":10003,"form":{"name":"Je n’arrive pas à me connecter / j’ai un problème d’habilitation","descriptionHtml":"","callToAction":"Je n’arrive pas à me connecter / j’ai un problème d’habilitation","intro":"","instructions":"","icon":10518,"iconUrl":"https://siap-logement.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Envoyer la confirmation par e-mail à","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10057","fieldConfigId":"10162","label":"Nom et Prénom","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10076","fieldConfigId":"10184","label":"Groupe assigné","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10140"],"values":[{"value":"10140","label":"N1","selected":true,"children":[]},{"value":"10141","label":"N2 Référentiel (PH4)","selected":false,"children":[]},{"value":"10142","label":"N2 Fonctionnel (PH2)","selected":false,"children":[]},{"value":"10143","label":"N2 Métier","selected":false,"children":[]},{"value":"10144","label":"N2 AMOA","selected":false,"children":[]},{"value":"10147","label":"N2 Technique","selected":false,"children":[]},{"value":"10146","label":"N3 Technique ","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10059","fieldConfigId":"10164","label":"Mon rôle","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10107","label":"Administrateur délégué","selected":false,"children":[]},{"value":"10108","label":"Instructeur","selected":false,"children":[]},{"value":"10109","label":"Valideur","selected":false,"children":[]},{"value":"10110","label":"Signataire","selected":false,"children":[]},{"value":"10111","label":"Lecteur local","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10049","fieldConfigId":"10153","label":"Rôle sur le SIAP","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10045"],"values":[{"value":"10044","label":"Instructeur","selected":false,"children":[]},{"value":"10045","label":"Bailleur","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10060","fieldConfigId":"10165","label":"Quel est mon problème","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10112","label":"Je ne sais pas quel profil choisir pour m’habiliter","selected":false,"children":[]},{"value":"10113","label":"L'application est lente, instable ou indisponible","selected":false,"children":[]},{"value":"10114","label":"J’ai une difficulté avec Cerbère (changement de mail,…)","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10055","fieldConfigId":"10159","label":"Ma région","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10056","label":"Auvergne-Rhône-Alpes","selected":false,"children":[]},{"value":"10057","label":"Bourgogne-Franche-Comté","selected":false,"children":[]},{"value":"10058","label":"Bretagne","selected":false,"children":[]},{"value":"10059","label":"Centre-Val de Loire","selected":false,"children":[]},{"value":"10060","label":"Corse","selected":false,"children":[]},{"value":"10061","label":"Grand Est","selected":false,"children":[]},{"value":"10062","label":"Guadeloupe","selected":false,"children":[]},{"value":"10063","label":"Guyane","selected":false,"children":[]},{"value":"10064","label":"Hauts de France","selected":false,"children":[]},{"value":"10065","label":"Île de France","selected":false,"children":[]},{"value":"10066","label":"La Réunion","selected":false,"children":[]},{"value":"10067","label":"Martinique","selected":false,"children":[]},{"value":"10068","label":"Mayotte","selected":false,"children":[]},{"value":"10069","label":"Normandie","selected":false,"children":[]},{"value":"10070","label":"Nouvelle Aquitaine","selected":false,"children":[]},{"value":"10071","label":"Occitanie","selected":false,"children":[]},{"value":"10072","label":"Pays de la Loire","selected":false,"children":[]},{"value":"10073","label":"Provence-Alpes-Côte d'Azur","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10050","fieldConfigId":"10154","label":"Mon SIREN","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10061","fieldConfigId":"10166","label":"Numéro d'opération","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Résumé","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Pièce jointe","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10053","fieldConfigId":"10157","label":"RGPD","description":"En cochant cette case j'accepte l'utilisation de mes données personnelles dans le respect des règles RGPD disponibles sur le lien suivant : https://www.ecologie.gouv.fr/donnees-personnelles","descriptionHtml":"En cochant cette case j'accepte l'utilisation de mes données personnelles dans le respect des règles RGPD disponibles sur le lien suivant : <a href=\"https://www.ecologie.gouv.fr/donnees-personnelles\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.ecologie.gouv.fr/donnees-personnelles</a>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10053","label":"Oui","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/34","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/34","calendarParams":{"firstDay":1,"date":"2025-04-20T01:25:25+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"713d8319-5362-343f-a94b-17aa46561200","appLinkName":"","appLinkUrl":"","spaceKey":"ABDCS","spaceName":"Accueil Base de connaissance SIAP Logement","spaceUrl":"","isServer":false},"labels":[],"projectKey":"FIN","serviceDeskId":4,"kbLinkDomainURLs":["https://siap-logement.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMzliYjhkYy00MjA0LTRjODUtODVlZS01YjNiOWM1YjhhMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUxMDYzMjUsIm5iZiI6MTc0NTEwNTEyNX0.vlnoTRm2vQgUrTWEXiq8P-5g5d_wN2zo0UXbOaJUuIE","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"339bb8dc-4204-4c85-85ee-5b3b9c5b8a34","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}